TERMS & CONDITIONS
FOR PATIENT

Thank you for choosing our clinic!

Please read this carefully as by using our services you automatically agree to our terms and conditions.

Policies of our clinic

• Deposit:

In order to sign up for a procedure, the client must pay a deposit. This amount is nonrefundable as it is our administrative fee.

If the client informs us 48 hours in advance that he/she wont be able to come, we can reschedule the appointment and
the deposit is kept, but you can only reschedule once. The deposit is not refundable if the client refuses to reschedule.
But if the customer informs us later than 48 hours later, the deposit is not refundable and they have to pay the deposit again to schedule for another day.

Our clinic's policies state that for procedures with a cost below £1000, a deposit of £50 is mandatory, and for procedures exceeding £1000, a deposit of £100 is required.

• Late Arrival:

Late arrivals are allowed up to 20 minutes and must be notified. A fee of £15 will be charged for every further 20 minutes you are late. We also have the right to refuse your appointment, but if we have time, we will do the procedure.

• Illness:

We understand that this is unpredictable and no ones fault, however, if you need to cancel at the last minute due to illness or emergencies, we will not be able to refund your deposit. Please let us know as soon as possible if you are not feeling well before the procedure.

Also note that children are not allowed in the clinic under any circumstances. We ask you to visit the clinic on your own.

• After Procedure Consultation:

Consultation after the procedure costs £30 and must be paid before the visit. This is to guarantee that the client will show up. If the client does not show up, this amount is not refunded. Because the specialist has allocated time for you, if you need to reschedule, you will have to pay again.

Online video consultation after the procedure is free of charge. Time is negotiated between the specialist and the client. However, if the client cancels the consultation, then the next consultation will cost £20.

• Cancellation During Visit:

If you cancel during the visit, then you must reimburse the cost of the products that were prepared or bought for your procedure. If a full or partial payment has been made, you will be refunded within 2 days to your bank account.

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, are you pregnant, or have a history of skin pigmentation, any allergies, such as lidocaine

• Courses

The deposit made for our course is non-refundable under any circumstances. This policy is in place because we reserve specialists, locations, and models specifically for the course, which entails commitments on our part. Please note that even in cases of illness, we cannot return the deposit. We can only process a refund if you notify us one month before the start of the course.

All packages, treatments and courses are non-refundable!

We have the right to refuse service to you for medical reasons.